lbaje Privacy Policy — Your Data, Your Rights

Who We Are and Scope of This Policy

lbaje is an online gaming platform operating at lbaje.ws and serving adult players in Bangladesh. This Privacy Policy applies to all personal data collected through the lbaje website, mobile browser experience, live support channels, and any other interaction a user may have with lbaje. By registering an account or using the platform, you acknowledge that you have read and understood this policy.

lbaje reserves the right to amend this Privacy Policy at any time. Amendments are effective upon publication on this page. We recommend reviewing this page periodically. Your continued use of the platform following any amendment constitutes acceptance of the updated policy.

Personal Data We Collect

lbaje collects personal data through account registration, verification processes, payment transactions, and your ongoing use of the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and nationality as provided during registration or KYC verification.
• Contact data: email address, phone number, and residential address provided during account setup or verification.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. mobile wallet reference numbers), and account balance history. Full payment credentials are never stored by lbaje.
• Technical data: IP address, browser type and version, device type, operating system, session timestamps, and pages visited within the lbaje platform.
• Support interaction data: records of live chat conversations, support tickets and communications you initiate with the lbaje support team, retained for quality assurance and dispute resolution purposes.

How We Use Your Personal Data

lbaje uses the personal data described above for the following specific, legitimate purposes only:

• Account operation and authentication: verifying your identity at login, processing deposits and withdrawals, crediting bonuses, and maintaining accurate account records.
• KYC and age verification: confirming that all players are aged 21 or above in compliance with our responsible gaming obligations, and verifying the identity of account holders before processing significant withdrawals.
• Fraud detection and platform security: monitoring transaction patterns, login activity and gameplay behaviour to identify and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Customer support: accessing relevant account data when you contact live support to assist with account queries, payment disputes, bonus questions and technical issues in an informed and efficient manner.

Legal Basis for Processing

lbaje processes your personal data on the following legal bases:

• Contractual necessity: processing that is required to provide the services you have contracted for when registering an account at lbaje, including account management, deposit processing and withdrawal handling.
• Legitimate interests: processing carried out to protect the security of the platform, detect and prevent fraud, and ensure that all players have a fair and safe gaming environment. These interests do not override your individual data rights.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and record-keeping duties imposed by law.

Data Sharing and Third Parties

lbaje does not sell or rent your personal data. We may share limited personal data with trusted third-party service providers only to the extent necessary to deliver our services. The categories of recipients and the reason for sharing are:

• Payment processors: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, we share the minimum transaction data required by each processor. These partners are contractually bound to protect your data.
• Identity verification providers: where KYC verification is required, we may share identity documents with licensed verification service providers who process the data solely for verification purposes under strict confidentiality obligations.
• Regulatory and law enforcement authorities: lbaje may disclose personal data to competent authorities where required to do so by law, court order or binding regulatory direction. We will notify affected users where legally permitted to do so.

Cookies and Tracking Technologies

lbaje uses cookies and similar technologies to operate the platform, maintain your session, detect fraud, and understand how players interact with the site so that we can improve the experience. Specifically, we use:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of these without losing access to the platform.
• Security and fraud-detection cookies: used to identify suspicious patterns, rate-limit login attempts, and protect accounts from unauthorised access.
• Analytics cookies: used to collect aggregate, anonymised information about how visitors navigate the platform (pages visited, session duration, device type). This data is used internally to improve platform design and performance.
• You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect some platform features but will not prevent you from accessing your account or making transactions.

Data Security Measures

lbaje employs technical and organisational measures designed to protect your personal data against accidental loss, unauthorised access, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for all data in transit between user devices and lbaje servers. Sensitive data fields such as payment references are additionally encrypted at rest within the database.
• Access controls: lbaje systems are accessible only to authorised personnel on a need-to-know basis. All internal access to player data is logged and reviewed as part of our security audit process.
• Regular security reviews: lbaje conducts periodic internal reviews of data handling processes to identify and remediate vulnerabilities. Where a data breach is identified that poses a risk to player data, affected users will be notified promptly.

Data Retention

lbaje retains personal data only for as long as necessary for the purposes described in this policy, and in accordance with applicable legal retention obligations. Specifically:

• Active account data is retained for the duration of your account's existence. Should you request account closure, personal data that is not subject to a legal retention requirement will be deleted within 30 days of the closure being completed.
• Financial transaction records may be retained for a longer period where required by applicable anti-money laundering regulations or other legal obligations. The specific retention period will depend on the nature of the record and the applicable regulatory framework.
• Support interaction records are typically retained for 12 months from the date of the interaction to support ongoing dispute resolution and quality assurance processes.
• Anonymised or aggregated data that cannot reasonably be used to identify any individual may be retained indefinitely for internal analytics and platform improvement purposes.

Your Data Rights

As a player on the lbaje platform you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via live chat:

• Right of access: you may request a copy of the personal data lbaje holds about you at any time. We will provide a response within a reasonable time frame.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. We will update the data promptly upon verification of the correction.
• Right to erasure: you may request deletion of your account and associated personal data, subject to lbaje's legal retention obligations. Requests will be actioned within 30 days of account closure confirmation.

Children and Underage Players

lbaje strictly prohibits use of the platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21. If we become aware that a player has provided false age information during registration, we will immediately close the account, forfeit any balance, and delete all associated personal data that is not subject to a legal retention requirement. If you believe an underage individual has registered on lbaje, please notify us immediately via live support. The following age assurance measures are in place:

• Date of birth is collected at registration and verified against identity documents for accounts requesting withdrawals above the standard threshold.
• lbaje reserves the right to request additional identity verification from any account holder at any time where there is reasonable doubt about the holder's age or identity.
• Accounts identified as belonging to underage individuals will be suspended immediately pending investigation, and any deposits made will be refunded to the originating payment method after the investigation is concluded.

Changes to This Privacy Policy

lbaje may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the "last updated" date at the top of this page. For significant changes that materially affect how we process your personal data, we may additionally notify you via a platform notification or a message to your registered email address.

Your continued use of lbaje following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and may request account closure via live support.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data lbaje holds about you, please contact us through the live chat support available on the platform. Our support team is available 24 hours a day, 7 days a week. You may also write to us at [email protected] — please note this email address is displayed as plain text only and is not a clickable link. We are committed to responding to all privacy-related enquiries within 48 hours.