Responsible Gaming at lbaje

At lbaje, we believe online gaming should be a fun leisure activity — never a source of financial stress or personal harm. The vast majority of our players across Dhaka, Chittagong, Sylhet and the rest of Bangladesh enjoy gaming in moderation as a form of entertainment. We respect that, and we work hard to keep it that way.

We also recognise that for a small number of people, gambling can develop into something that affects daily life, relationships and financial wellbeing. That is why lbaje provides a comprehensive set of responsible gaming tools — available free of charge at any time through our live support team — so every player can stay informed and in control.

• Spending more money on gambling than you can afford to lose, or borrowing money to fund gaming sessions.
• Chasing losses — continuing to play after a losing session in an attempt to win back money already lost.
• Feeling anxious, irritable or restless when not gambling, or when trying to cut back on play.
• Neglecting work, family responsibilities, meals or sleep because of time spent gaming.
• Gambling as a way to escape stress, anxiety or difficult emotions rather than as leisure.
• Being secretive or dishonest with family and friends about the time or money spent gambling.
• Finding it impossible to walk away from a gaming session even after reaching your planned limit.

If you believe your gaming is becoming a problem, please do not wait until the situation gets worse. Speaking to someone is the most important first step. The lbaje support team is available 24 hours a day, 7 days a week and will treat your enquiry with total confidentiality and zero judgement.

You can contact lbaje at any time via live chat to request self-exclusion, set deposit limits, activate a time-out or simply talk through your concerns. We will guide you through the options without pressure. Our contact email is [email protected] — note this is plain text only, not a clickable link.

lbaje takes player protection seriously. We maintain a strict 21+ age policy, require age and identity verification for accounts processing significant withdrawals, and use transaction monitoring to identify patterns that may suggest a player is experiencing gambling-related difficulties.

Where our team identifies a player who may be showing signs of problem gambling — through patterns in play or direct communication — we will proactively reach out to offer information about the responsible gaming tools available and to check in on the player's wellbeing.

Responsible gaming is not a box-ticking exercise at lbaje — it is embedded in how we operate. We review our policies regularly to ensure they remain effective. Our goal is simple: every player at lbaje should enjoy gaming safely, securely and within their means.